入 住

（F: Frontdesk G: Guest）

F: Welcome to the Beachside Inn. How may I help you?
歡迎來到海邊酒店,。能為您做點(diǎn)什么嗎,？

G: I’d like a room, please.
我要住店。

F: Would you prefer a single or a double?
你是要單人間還是雙人間呢,？

G: A double, please. How much is that?
雙人間,，價(jià)格是多少？

F: It’s $145.00 a night. How many nights will you be staying?
145美元每晚,，你要住幾晚呢,？

G: Just tonight.
就今晚。

F: OK. One night comes to $145.00 plus tax. May I have your name please?
一晚含稅總共145美元,。您的名字是,？

G: It’s Davies. Robertson Davies.
我是達(dá)維斯。

F: And how do you spell that, sir?
怎么拼寫呢,？

G: It’s D-A-V-I-E-S.

是D-A-V-I-E-S,。

F: So that’s D-A-V-I-E-S. How would you like to pay for the room?
好的，你想要如何付款,？

G: Do you take VISA?
能用VISA卡嗎,？

F: Yes, we do. We take VISA,Mastercard, and American Express.
可以，我們接受VISA卡,，萬事達(dá)卡,，美國運(yùn)通。

G: Great. I’ll pay with VISA then.What time is checkout?
我用VISA付款,，退房時(shí)間是,？

F: Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
10點(diǎn)退房。您的房間號是505,。您還有其他疑問嗎,？

G: And is there a restaurant?
有餐廳嗎？

F: There are restaurants on the 3rd floor and there’s a café next to the lobby.
3樓有餐廳,，有一個(gè)咖啡廳在大廳旁邊,。

G: Is there a pool here?

有游泳池嗎？

F: Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
有的,，在2樓,。但是需要自己帶毛巾。

G: Great. What time does the restaurant close?
餐廳什么時(shí)候關(guān)門呢？

F: They both close at 10:00 P.M.
餐廳和游泳池都是10點(diǎn),。

G: 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.
好的,，6：30能夠叫醒我嗎？

F: Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
沒問題,，叫醒服務(wù)6:30,，希望您住的愉快！

了解更多前臺英語,，點(diǎn)擊以下圖片進(jìn)入：

點(diǎn) 餐

（W: Waiter G: Guest）

W: Good evening,madam and sir.Do you have a reservation?
晚上好,，先生女士，請問你有預(yù)訂嗎,？ 

G: Yes,I’m Mr.Johnson.

我是Johnson. 

W: This way, please, Mr.Johnson. Here is your table. Is this all right?
這邊請,，Johnson.先生。這是你的座位,，可以嗎,？ 

G: Thank you.It’s nice,indeed.
謝謝，非常好,。 

W: My pleasure.Here’s the menu.(After a while)Are you ready to order now,，madam and sir?
不客氣，這是菜單,。（一會兒后）你們準(zhǔn)備點(diǎn)菜了嗎,，先生女士？

G: No,we are still looking at the menu.You see,this is our first trip to China.Will you recommend us some Chinese dishes?  
還沒,，我們還在看菜單呢,。你看，這是我們第一次來中國,，你可以給我們推薦一些中國菜嗎,？ 

W: How much would you spend?
你大概消費(fèi)多少錢呢？  

G: I don’t care about money.I’d like to have some good dishes of Chinese characteristics.
錢不是問題,，我想要一些好的有中國特色的菜,。

W: Yes,sir.Let me introduce you to some specials.
好的，先生,。讓我向您介紹一些特色菜,。

了解更多餐廳英文，點(diǎn)擊以下圖片進(jìn)入：

客房服務(wù)

（R：Room Attendant G：Guest）

R: This is housekeeping, can I help you?

這是客房服務(wù)中心,，有什么可以幫到您嗎,？

G: I forgot my adapter. Can I borrow one?

我忘了帶轉(zhuǎn)換插頭，能借一個(gè)嗎,？

R: Yes, we can lend you a travel adapter. There is a deposit of 5 Euro.

沒問題,，我們可以借一個(gè)給您,，不過您要付五歐元的押金。

G: That’s fine. Also, may I have extra towels?

可以,。我可以多要幾條毛巾嗎,？　

R: Of course.How many would you need?

當(dāng)然可以，要幾條呢,？

G: Two bath towels please. Thank you.

兩條浴巾,。謝謝。

洗衣房

（A：Room Attendant B：Guest）

A: Excuse me．Do you have any laundry? The laundry man is here to collect it．

打擾一下,，您有需要洗的衣物嗎,？洗衣房服務(wù)員員來收衣物了。

G: No,，not now,，thank you．

現(xiàn)在還不需要，謝謝你.

A: If you have any,，please just leave it in the laundry bag behind the bathroom door．The laundry man comes over to collect it every morning．

如果您有需要洗的衣物，請把它們放在浴室后面的洗衣袋了,。洗衣房的工作人員每天早上會來取走,。

G: Thank you.

謝謝你。

A: Please tell us or notify in the list whether you need your clothes ironed,，washed,，dry-cleaned or mended and also what time you want to get them back．

請您告訴我們，或者在洗衣單上標(biāo)明是否您的衣物需要熨燙,、水洗,、干洗或者縫補(bǔ)并且說明您什么時(shí)候要取回這些衣物。

G: I see．What if there is any laundry damage,？I wonder if your hotel has a policy on dealing with it．

好的,，我明白了。如果衣物損壞怎么辦呢,？我想知道您們酒店會怎么處理這個(gè)問題,。

A: In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．

如果是這樣,，酒店讓人會賠償,。賠償不會超過所洗衣物的十倍。

G: That sounds quite reasonable．I hope there's no damage at all．

那聽起來非常合理,。我希望衣物不會出現(xiàn)損壞,。

A: Don't worry，Ma'am．The Laundry Department has wide experience in their work．

不要擔(dān)心,，女士,。我們洗衣房工作經(jīng)驗(yàn)很豐富的,。

G: All right．Thank you for your information．

那好吧，謝謝你的提醒,。

A: Not at all．

不用謝,。

了解更多客房英文，點(diǎn)擊以下圖片進(jìn)入：

退 房

（F: Frontdesk G: Guest）

F: Good afternoon. How may I help you?

下午好,，請問有什么可以幫到您,？

G: Can you check me out please?

可以幫我退房嗎？

F: Sure. What’s your room number and name please?

好的,，請問您怎么稱呼,，您的房間號是多少？

G: My room number is 305 and name is Smith.

我的房間號是305,，我叫史密斯

F: Wait a moment please. Here is your bill. Please check it to see if the account is correct.

請您稍等,。這是您的賬單，請看看是否正確,。

G: The total cost is 330. What’s extra 20 dollars for?

一共消費(fèi)了330,，這多出來的20是怎么回事？

F: That’s for the international phone call you made in the room.

這是您在房間內(nèi)撥打國際長途的費(fèi)用,。

G: Can I pay with a credit card?

我可以用信用卡支付嗎,？

F: Of course, you can. May I have your passport, please?

當(dāng)然，請您給我下您的護(hù)照,。

G: Here you are.

給你,。

F: Here is your receipt. Thank you. Have a nice day.

這是您的收據(jù)，謝謝您,，祝您有愉快的一天

G: Thank you, you too, bye.

謝謝,，你也是，再見,。