How To Hold A Telephone Conversation In English

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不要用留言！不要用留言,！不要用留言,！

當(dāng)前瀏覽器不支持播放音樂或語音,，請(qǐng)?jiān)谖⑿呕蚱渌麨g覽器中播放 Hello Adele - Hello Speaking on the telephone can be a difficult skill to master in a foreign language. First of all, there are no visual clues (such as facial expressions or body language) to help us understand what the person on the other end of the line is saying. We might also experience technical issues (background noise, call quality) which would affect our ability to communicate well. Lastly, telephone English has its own unique set of phrases and vocabulary that we need to be aware of when attempting a real telephone conversation.

用外語打電話可謂是一門難以學(xué)好的技術(shù),。首先,，你跟別人打電話的時(shí)候不能看到對(duì)方從而得到有用提示（看不到對(duì)方的面部表情和肢體語言）,。我們打電話時(shí)也可能會(huì)遭遇其他問題（背景噪音,，電話信號(hào)不清晰）這可能會(huì)影響我們電話溝通的流利性,。最后用英語打電話可能會(huì)需要固定格式和詞匯,，我們需要注意這些去打好英文電話.

This article will look at each of these problems as well as ways of overcoming them using useful vocabulary and phrases. These will make us sound much more confident and articulate when making a call and will give us some language to rely on when things get difficult. Let’s take a more detailed look at the types of problems English learners generally encounter:

 這篇文章會(huì)討論我們上述打電話會(huì)遭遇的種種問題和解決這些問題所需的詞匯和短語,。他們會(huì)讓我們用英文打電話聽起來更自信更清楚,，尤其是在處理一些較難的對(duì)話時(shí),。讓我們接下來更詳細(xì)的看一下各種學(xué)英語的同學(xué)會(huì)遇到的問題。

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缺少視覺線索

Non-verbal communication is the way we express our emotions and intentions through our facial expressions and body language. For an English learner, this is enormously helpful. It helps us piece together the meaning of what someone is saying even if we don’t understand every word. When we see that they are frowning, we know it is something negative. When we see they are smiling, we know it is something positive. However, we can’t do this on a telephone call. Instead, we must focus solely on the words they are using, along with any other audible clues, to ensure we are following the conversation accurately.

非語言類交流是指我們用面部表情和肢體語言表達(dá)我們的感情和目的,。這對(duì)一個(gè)學(xué)英語的人來說，非常重要,。它會(huì)讓我們理解別人說的是什么意思,，即使我們不是每一個(gè)字都懂。當(dāng)我們看到別人皺眉時(shí),，我們知道他們?cè)僬f一些不好的事,，反之當(dāng)我們看到別人微笑時(shí)，我們知道他們?cè)谡f一些好的事,。不過我們?cè)诖螂娫挄r(shí)就不能體會(huì)這些,，我們能依托的就只有對(duì)方說的話，和其他可以聽得見的信息,，用他們來保證對(duì)話的準(zhǔn)確性,。

電話信號(hào)問題/背景噪音

Mobile phones are, of course, pretty ubiquitous these days. It is just as likely that we would be speaking with someone as they walk down the street as it is that they would be in their office. What this means is that we often have to contend with a lot of noise in the background. Cars whizzing past, construction workers digging up roads, people laughing and talking in the background; all of these sounds can make it more difficult to communicate over the phone. Technical issues are also a problem. With a “bad line,” poor phone reception causes disruptions in the sound quality and can leave us only hearing a small amount of what someone is saying.

手機(jī)電話在當(dāng)下是必不可少的工具。接電話時(shí),，你正在街上走的幾率,，和你正在自己辦公室的幾率，是一樣的,。這就意味著我們很有可能會(huì)要在打電話時(shí)忍受背景噪音干擾,。比如汽車疾馳而過的聲音，施工人員當(dāng)街修路的聲音,，人們?cè)诒尘按笮徽劦穆曇?；所有這些噪音都把電話溝通變得困難起來,。電話信號(hào)問題也是一個(gè)問題。當(dāng)電話線路不好時(shí),，弱信號(hào)會(huì)干擾電話聲音的質(zhì)量,，讓我們聽不清對(duì)方在說什么。

標(biāo)準(zhǔn)電話用語

Speaking on the phone also has its own particular conventions in regards to language. Essentially, we say things differently when we are making a phone call. The difference between opening a call with “Hi, I am Paul” and “Hi, this is Paul” is the difference between sounding like an English learner and an English native. Learning a few phrases and some specific vocabulary can make a world of difference to your confidence and your ability to communicate exactly what you want to say on a phone call. Of course, it will also allow you to understand the other speaker much better.

電話交談中也有其特別的用語,。從本質(zhì)上講,，我們?cè)诖螂娫挄r(shí)說的話跟日常生活用語是有些不同的。這些區(qū)別就比如說我們會(huì)用“Hi, I am Paul”在和別人面對(duì)面交談時(shí),，用“Hi, this is Paul”在和別人電話交流時(shí),。這些細(xì)微差異決定了你英語是否地道。把這些電話用語學(xué)會(huì)可以幫助你表達(dá)信息更準(zhǔn)確,，同時(shí)也可以幫助你更好的理解別人說話,。

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正式和隨便的電話用語

To make this even harder, we may have to alter our level of formality depending on who is on the other end of the line. When calling a friend or someone we know personally, we can be very informal, but if the purpose of our call is professional (for example, a business contact we do not know well) then we may have to use slightly different language. Being able to use this language well can really make the difference in our English by making us sound professional, polite and well-spoken. Conversely, using the wrong level of formality in certain situations can make us appear rude or arrogant.

如果考慮更復(fù)雜因素的話,，我們會(huì)考慮去調(diào)整我們打電話時(shí)使用詞語的強(qiáng)弱去和不同的人交談,。當(dāng)我們?cè)诤鸵粋€(gè)朋友或很熟的人打電話時(shí)，我們可以說的隨便一點(diǎn),；但當(dāng)我們要打的電話是有關(guān)工作的（比如要打給一個(gè)不熟的商業(yè)客戶）,，我們就要使用一些不一樣的用語。靈活的使用好電話用語可以使我們聽起來更專業(yè),，禮貌,，得體。相反,，如果電話用語使用地不得當(dāng)，我們會(huì)聽起來特別蠻橫和不禮貌,。

有用的電話用語

We are going to focus on tackling each of the four issues above with some crucial telephone language below. In addition to useful phrases for opening/closing a telephone call, we’ll look at ways of overcoming problems such as asking the person on the other end of the line to repeat themselves, or explaining that we haven’t understood something.

下面,，我們要主要看一些常用電話用語，去解決四個(gè)日常生活中的問題,。我們要學(xué)習(xí)一開始打電話要用的話,，打電話結(jié)束時(shí)要說的話，打電話時(shí)想讓對(duì)方重復(fù)要用的話,，和讓對(duì)方解釋我們不懂的話,。

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Opening a call

開始打電話用語

Good morning/afternoon/evening, you’re through to Amtav Pharmaceuticals. How may I direct your call? (British)

早上好/下午好/晚上好,，這里是阿米塔夫制藥,，請(qǐng)問您找誰？

Good morning/afternoon/evening, you’ve reached Amtav Pharmaceuticals. How may I direct your call? (American)

早上好/下午好/晚上好,，這里是阿米塔夫制藥,，請(qǐng)問您找誰,？

Good morning/afternoon/evening, this is Paul Hertford. Would I be able to speak to Ms Houghton, please?

早上好/下午好/晚上好，我是Paul Hertford. 請(qǐng)問我可以跟Ms Houghton說話嗎,？

Hello, Sarah speaking.
你好,，我是Sarah

Hi, this is Paul. Can I speak to Ms Houghton?
你好，我是Paul,，我找Houghton女士,。

Asking for clarification/repetition
電話中請(qǐng)求澄清/重復(fù)用語

I’m sorry, I didn’t catch that. Would you mind repeating it?
抱歉，我沒有聽到,，請(qǐng)問你可以再說一遍嗎,？

I’m afraid I didn’t get that last part. Could you say that again?
抱歉，我沒有聽到,，請(qǐng)問你可以再說一遍嗎,？

Sorry, I didn’t catch that. Can you repeat it?
抱歉，我沒有聽到,，能再說一遍嗎,？

Sorry, I didn’t get that. One more time.
，抱歉,，我沒有聽到,，能再說一遍嗎？

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Talking about someone’s availability
說明某個(gè)人不在場(chǎng)

I’m afraid she’s currently out of the office.
我恐怕她現(xiàn)在不在辦公室

I’m sorry but she’s not available at this moment.
我很抱歉她現(xiàn)在不在這里

She’s popped out for a while, I’m afraid (British).
她出去好一會(huì)了,，不好意思（英式）

She’s stepped out for a while, I’m afraid (American).
她出去好一會(huì)了，不好意思（美式）

She’s not here at the moment.
她現(xiàn)在不在這

Leaving a message (offering)
電話留言 （提供）

Would you like to leave a message?
請(qǐng)問你想要留言嗎

Could I take a message for her?
請(qǐng)問我可以給她留個(gè)言嗎,？

Do you want to leave a message?
你想要留言嗎,？

Can I take a message?
我可以留個(gè)言嗎？

Leaving a message (asking)
電話留言（要求）

Would it be possible to leave a message?
請(qǐng)問我可以留個(gè)言嗎,？

Could I leave a message for her to call me back?
請(qǐng)問我可以給她留個(gè)言嗎讓她給我打過來,？

Can you let her know I called?
你能幫我告她我來電了嗎？

Can you ask her to give me a ring? (British)
 你能告她給我回個(gè)電話嗎,？（英式）

Can you ask her to give me a call? (American)
你能告她給我回個(gè)電話嗎,？（美式）

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Closing a call
結(jié)束一個(gè)電話

Many thanks, goodbye.
多謝你了,，再見,。

Thank you for your help, goodbye.
謝謝你的幫助了，再見,。

OK thanks, see you later.
好的,，謝了，回頭見,。

Thanks for that, see you later.
謝了,，回頭見,。

情景對(duì)話練習(xí)

We are going to look at two role-play telephone conversations that will test your ability to use the phrases we have learnt above. One of them is formal and one of them is informal. Practice the two conversations with a study partner, making sure to practice both parts A and B in order to become familiar with all the target language.

我們接下來要看兩組情景對(duì)話練習(xí)要用到我們上述學(xué)過的電話用語。其中一組對(duì)話是正式場(chǎng)合的,，另一組是非正式場(chǎng)合的,。找一個(gè)學(xué)習(xí)伙伴一起排練這兩個(gè)對(duì)話，確定要練習(xí)好每一組,，適應(yīng)每一組的說話方式,。


Telephone conversation one (formal)
電話場(chǎng)景對(duì)話一（正式的）

Paul Hertford (a pharmaceutical company salesman) is calling the managing director of a different company to arrange the date and time of a business meeting. The managing director (Ivonne Houghton) is currently out of the office taking her lunch. Her secretary (Susan Dowling) answers the call.

Paul Hertford（一個(gè)醫(yī)療公司銷售人員）正在打電話給一個(gè)其他公司的常務(wù)董事去安排一個(gè)會(huì)議的時(shí)間地點(diǎn)。這個(gè)常務(wù)董事(Ivonne Houghton) 正不在辦公室,，他出去吃午飯了,。他的秘書(Susan Dowling)接的電話。

Susan: Answer the phone.
Susan: 接了電話

Paul: Explain who you are and the reason for the call.
Paul：解釋你是誰和你打電話的目的,。

Susan: Explain that Ms Houghton is not currently available.
Susan：說明Ms Houghton目前不能接電話,。

Paul: Ask for repetition because of problems with the telephone connection.
Paul：請(qǐng)求對(duì)方重復(fù)，因?yàn)殡娫捫盘?hào)不好

Susan: Repeat the information
Susan：重復(fù)之前信息

Paul: Ask to leave a message.
Paul：請(qǐng)求留言

Susan: Agree.
Susan：同意

Paul: Leave a message with your name and telephone number.
Paul：留言,，留了你的姓名和電話,。

Susan: Ask for repetition of the telephone number.
Susan：請(qǐng)求對(duì)方重復(fù)電話號(hào)碼

Paul: Repeat.
Paul：重復(fù)

Susan: End the call using an appropriate goodbye.
Susan：結(jié)束電話，委婉道別,。

Paul: Use an appropriate goodbye.
Paul：委婉道別,。

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Telephone conversation two (informal)

電話場(chǎng)景對(duì)話一（非正式的）

Paul Hertford (a pharmaceutical company salesman) is calling his supervisor to say he will be late for the team meeting this afternoon because he is stuck in traffic. His supervisor (Andy Rodriguez) is currently with a client and so is not available. His secretary (Charles Harriott) answers the call.

Paul Hertford（一個(gè)醫(yī)療公司銷售人員）正在打電話給他的上司說明現(xiàn)在交通堵塞他會(huì)遲到,。他的上司(Andy Rodriguez)正在和一個(gè)客戶溝通所以不能接電話,。他的秘書(Charles Harriott)接了電話

Charles: Answer the phone.

Charles：接了電話

Paul: Explain who you are and the reason for the call.

Paul：說明你是誰，你打電話目的

Charles: Explain that Andy is not currently available.

Charles：解釋Andy現(xiàn)在不能接電話

Paul: Ask for repetition because of background noise.

Paul：請(qǐng)求對(duì)方重復(fù),，因?yàn)楸尘坝性胍舾蓴_

Charles: Repeat the information. Ask if Paul wants to leave a message.

Charles：重復(fù)了信息,。詢問Paul是否要留言

Paul: Reply and leave a message explaining where you are and when you will arrive at the office.

Paul：留言說明你在哪，你什么時(shí)候要到達(dá)辦公室,。

Charles: Ask for repetition of location and estimated arrival time.

Charles：請(qǐng)求對(duì)方重復(fù)地點(diǎn)和預(yù)估到達(dá)時(shí)間

Paul: Repeat information.

Paul：重復(fù)信息

Charles: End the call using an appropriate goodbye.

Charles：結(jié)束電話,，委婉告別

Paul: Use an appropriate goodbye.

Paul：委婉道別。